Customer Success Manager - Bolingbrook, IL

Formic · Bolingbrook, IL

Posted Nov 2, 2026

Est. total comp~$51K–$133K

Apply on Formic's site ↗

From the posting

Who we are:

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive.

We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.

Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production.

About the Customer Success team:

Customer Success is dedicated to enabling our customers to get the most out of the automation we deploy, facilitating a superb experience through all facets of our relationship. We are manufacturing and automation experts–consulting with customers to drive adoption and optimal usage of our robotic automation solutions, and identifying opportunities to continue their automation journey. …

Excerpt from Formic's public job board. Read the full posting.

Job inventory

This posting has no clear required and preferred sections in the text we have, so these are the items it names.

Named in the posting 6 items

Experience: 3+ years of experience

Skills and tools: Salesforce, Welding, Robotics, Sales

Certifications and licenses: valid driver's license

We have not read this posting carefully yet, so it cannot show as Mission Ready. These items come from a keyword scan.

Based on the posting text we have. Check the full posting.

Get ready for this role

Crew department: Command

Skills this kind of role usually asks for:

Customer-facing work
Spreadsheets and financial models
Writing clear proposals and contracts
Negotiation
Hiring and interviewing

Train for it: the Command Track: Contracts, Money, Hiring and Planning. 4 short modules, a quiz after each one and a final test. Pass it and you get the Mars Mining Certificate in Operations Leadership Fundamentals, with its own public page you can link from your resume.

Join the crew and train for this role About Command

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I can do Customer-facing work on the job, or have used it in a class or project I can do Spreadsheets and financial models on the job, or have used it in a class or project I can do Writing clear proposals and contracts on the job, or have used it in a class or project I can do Negotiation on the job, or have used it in a class or project I can do Hiring and interviewing on the job, or have used it in a class or project I have a project or work sample I could show an interviewer My resume is tailored to this kind of role I've practiced answering interview questions for this kind of job

Free. The department comes from the job title and can be off. A Mars Mining certificate shows you studied and passed our test; it isn't a license or academic credit.

About this listing. Pulled automatically from Formic's public job board and refreshed daily; closed roles are removed. Mars Mining Co. is not the employer, does not take applications and does not screen candidates. Field and level labels come from the job title and can be wrong.

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