Mission Operator - Virginia
Axon · Virginia - Onsite
Est. total comp~$70K–$115KFrom the posting
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
This isn't relationship management. It's operational leadership.
As a Mission Operator II, you serve as the trusted technical advisor for complex public safety agencies, helping customers maximize the value of Axon's technology ecosystem throughout the entire customer lifecycle. You don't wait for problems to surface—you anticipate them. You don't simply resolve issues—you create lasting operational improvements.
You combine deep software expertise with knowledge of hardware, networking, cloud technologies, AI, and public safety operations to help agencies modernize how they work. Customers rely on your judgment, technical leadership, and ability to navigate complex challenges while building confidence in both the technology and the partnership.
Mission Operators aren't measured by activity—they're measured by customer trust, operational outcomes, and technology that performs when it matters most. …
Job inventory
Required 6 items
5y
Experience: 5+ years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles
Skills and tools: Networking, SQL, Root cause analysis, Troubleshooting, Power BI
Preferred none listed in the text we have
Also in the posting: On-site; Travel as required; CJIS compliance
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